AGPAL Accreditation

Being accredited means that our general practice is committed to a comprehensive program which involves:

• Engaging our whole practice team to review our practice’s systems and processes

• Opening our practice doors to allow a team of independent surveyors to assess how our practice operates

• Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.

As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.

Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.

Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.

Australian General Practice Accreditation Limited (AGPAL) is a not-for-profit independent provider of general practice accreditation in Australia. To learn more about the benefits of accreditation to you, your family and the Australian community visit www.agpal.com.au.

The Doctor House recently carried out a patient survey “Voice of the Patient” as part of our Practice Accreditation and Practice Improvement. We asked for your honest opinions on the service we provide. 

The team at The Doctor House are always looking for ways to improve our service to the community “We have listened to the concerns” and have taken the following actions to make improvements to the matters raised.

Concerns: Patients experience long waits for scheduled appointments.

Outcomes: Reducing Wait Times.

· Communicate expected wait times to patients on arrival.

· Contact Patients ahead of their appointments if there is a significant long wait.

· Explaining delays to patients e.g. emergency situations.

· Patient education on appropriate booking times required for appointments (Does the patient have more than one issue that may necessitate a longer appointment).

Concerns: Patients report difficulty in accessing a doctor in a timely manner.

Outcome: Ensure patients can see a doctor in a timely manner.

· Increase on the day bookings

· Increase on the day bookings. and locum support .

· Telehealth consults for script renewals or minor non-urgent results.

· Review doctor-patient ratio and adjust staffing to meet demand.

· Waitlist patients for earlier appointments.

The Doctor House is committed and dedicated in providing high quality, safe and effective patient care to our community.