You are at the centre of your health care. We aim to provide you with the best quality medical support to help you stay as well as you can. Your doctor will aim to provide the best evidence-based information, education, treatments, interventions and medications to support your health and well-being.

Doctor Patient Relationship

At The Doctor House your relationship with your doctor is seen as a partnership. 

For this to work well keep in mind:

  1. You need to find a GP that best suits your needs. When you have made your choice, it is a good idea to see that doctor for all your health concerns. Should that doctor not be available for an acute issue or on short notice it is good to see another doctor at the same practice so      that all your information is available, which may be vital in diagnosing      and treating your problem.
  2. Remember that communication is a two-way process. Don’t expect your GP to guess what is really worrying you. All discussions with your doctor are completely confidential and it is important to tell your doctor all relevant information. For example, it is important to disclose medications that you are taking including complementary, alternative and over-the-counter medicines.
  3. Make time for your problem to be dealt with fully. If you feel that your problem may need more than a standard consultation time (15 minutes), please ask for a longer appointment. 

List of questions to ask your GP

It is a good idea to write down any questions you want to ask. For example:

  • Do you need any additional scripts?
  • Do you have forms to bring for completing (travel forms, licences etc)?
  • Do you need a medical certificate?
  • Do you need a referral updated (if you are seeing a specialist)?
  • Will you need a follow-up appointment?

Medical Education

We are committed to keeping up to date with the latest medical information. For our General Practitioners and Practice Nurses this involves a commitment to continuing medical education, including attending conferences, seminars and lectures, reading journals, regularly using our online text books, taking online courses and networking on a regular basis.

This requires a commitment of time and occasional periods away from the surgery. To ensure patients still have access to care during our absences we sometimes use locums. While we encourage you to stick with your usual GP to ensure continuity of care, please use our locums when they are in as your usual GP will see the notes they make on your file and discuss any issues that have arisen in their absence with the locum, which will ensure continuity of your care. 

Feedback and your rights

 At The Doctor House we are always happy to receive feedback. If you have a problem, we would like to hear about it. Please feel free to talk to your doctor, nurse or a receptionist. You may prefer to write to us or use our feedback form. You are welcome to request a feedback form or patient survey sheet at any time. We take your concerns, suggestions and complaints seriously. We also welcome positive feedback as this identifies areas in which we perform well. 

Privacy and your health record

 At The Doctor House, as with all medical centres, we keep individual records to ensure the best long term care for you. Your medical record is a confidential document. This practice maintains security of personal health information at all times and ensures that this information is only available to authorised members of staff or members of the broader team managing your care when you consent to that. Our request to collect patient information is located on the patient registration form that you complete and sign when registering as a new patient at the surgery. As a new patient please take the time to read the form before signing.

Health records are occasionally sought by researchers working on a particular health issue or other practices to which you might transfer. We do not provide any part of your health record to any third party without your written consent.

You have the right to access your personal health information under the Privacy Amendment (Private Sector) Act 2000. Requests need to be in writing and some exemptions may apply.